This privacy policy sets out how MY Locksmith Solutions uses and protects the information you provide when using our website contact form. MY Locksmith Solutions is committed to ensuring that your privacy is protected.

1. Information We Collect
Depending on the nature of your enquiry, we may collect the following information via our web form:
• Name
• Phone Number
• Email Address
• Physical Address or Location (where required for service delivery or quotes)
• Message Content related to your enquiry

2. How We Use This Data & Legal Basis
We use this information solely to respond to your enquiry, provide quotes, and deliver the locksmith services you have requested.

Our lawful basis for processing this information is our legitimate interest in responding to customer enquiries and providing requested quotes or services.

• We do not use this data for marketing purposes unless you explicitly opt-in.
• We do not sell, lease, or distribute your personal information to third parties.

3. Security & Anti-Spam
To protect our website and your data from malicious activity and spam, we use automated tools (such as reCAPTCHA). This involves the temporary processing of technical data, such as your IP address, to distinguish human users from automated bots.

4. Data Storage & Retention
Form submissions are routed securely to our email inbox and managed by our Site Administrator. We have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online.

We retain enquiry details for up to 24 months to assist with ongoing support or follow-up service, after which the data is securely deleted unless an active commercial or customer relationship is established.

5. Your Rights
Under UK GDPR and UK data protection law, you have the right to:
• Request a copy of the personal data we hold about you.
• Request that we correct, update, or delete your information.
• Object to how your data is being processed.

6. Contact & Complaints
If you have any questions regarding your data, wish to exercise your rights, or wish to make a complaint, please contact our Site Administrator:

Site Administrator: Tim at Abstract Creative
Email: tim@abstractcreative.co.uk

We aim to respond to all enquiries within 30 days. If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.